Policies and Facts

Appointments are necessary for ballroom and swing shoes, as we frequently travel to dance conventions with our shoes.   For information about our travel locations, please visit our calendar at www.toetotoedance.com.

Availability of Our Stock….We have approximately 2,000 pairs of shoes available in our stock.  While we cannot guarantee that every shoe will be available “in stock” in every heel height, fabric, color and width, we can order it for you or you can give us your preferences and we can advise you of what is immediately available.

Cushioning…We believe it is of primary importance that dancers’ shoes afford as much protection from shock and stress as possible.  The “double” poron cushioning used in our American Classic Dance Shoes is the same cushioning used in runner’s shoes.   American Classic shoes can be made with extra cushioning if so desired (see American Classic Options).

Custom Stoning…We will custom stone your shoes for you using our designs or yours for a labor fee plus the cost of stones.  Or you can do it yourself by purchasing the stones at the following prices.  Prices are subject to market fluctuation.  (A gross is 144 pieces.)

Size  5         $15.00/gross Aurora Borealis

Size 12        $17.00/gross Aurora Borealis

Size 16        $21.00/gross Aurora Borealis

Size 20        $25.00/gross Aurora Borealis

Expediting a Shoe Order…Rush orders are an option through the American Classic product line.  Standard delivery time for a “Rush Order” is 2-3 weeks.  Shorter delivery times are available but also require expedited shipping.  There is a $30.00 non-refundable expediting fee for this service plus the applicable shipping.  Please call to inquire about this service.

Fitting and Size Availability..Our stock is based upon American sizing.  Although we carry shoes from the U.S, China, and England to name a few, we still adjust the size to reflect an appropriate American shoe size.  We carry women’s sizes from 3 through 12.5 including half sizes (widths from X-Narrow to X-Wide. Our men’s styles are available from 6 thru 15 including half sizes, widths from Narrow to X-Wide.  We also offer boys and girls dance shoes. Although we carry all of the sizes and widths in our inventory, they are not available in every style or from every manufacturer.  Wider widths (than those listed above) in both men’s and ladies may also be ordered from some of our manufacturer’s for an additional $20.  In addition one of our manufacturers, offer what is known as a combination last or in other words, a medium ball of foot with a narrow heel, etc.   In fact there are so many enhancements to a shoe that we can do that if we haven’t addressed it here, please call or email us.

Recommendations for individual shoes are generally noted on each product page.  Although we can’t guarantee the fit and comfort of a shoe due to personal preferences and variances of feet, the following are some recommendations for getting a proper fit:

Dance shoes should always fit snug so you can maintain proper balance on the dance floor.  We suggest that you buy your shoes “snug like a glove”, although not pinching, to allow the shoe to stretch to your foot.  You should also try to avoid buying shoes that are so long that they allow a gap in your heel, although sometimes it is necessary to purchase a heel wrap to accommodate a narrow heel.  If your toes slip in the upper, invest in a halter pad or innersoles.

Ladies Straps and Snaps…Manufacturers offer different types of closures.  Standard buckles, plain quick release hooks, Rhinestone Quick Release Hooks or snaps for easy on and off to name a few.  To adjust the snap buckles, simply make a hump in the center of the buckle (there are no holes in this type of strap) and slide in either direction to lengthen or shorten the strap.  If there is too much strap at the end of the buckle, cut at a slight angle, angling towards the floor.  This will improve the appearance.  Allow at least ¾” after the buckle.  Unless the shoe is a standard buckle, there is no need to re-stitch the ends since it is not being fed through the buckle!

Manufacturing Defects or Warranties…Although rare, mistakes do happen.  If you think there maybe something wrong with your shoes, please contact us to discuss.  Do not return a worn shoe without first discussing it with us as different manufacturer’s shoes have different durabilities.  The old saying “you get what you pay for” is true.  Due to the fact that American Classic shoes are manufactured in America, we are able to offer repair if, in fact, there is a problem with manufacturing.  NOTE:  We are not able to guarantee fit as feet are “unique”.

Methods of Payment….We accept checks, cash, American Express, Discover, MasterCard and Visa.  There is a $30.00 fee for returned checks.  Additionally, all accounts which are past due (including returned checks) are subject to late charges at a rate of 1-1/2% per month (18% per year.)  Accounts over 90 days will be sent to a collection agency and any additional fees associated with collection will be passed on to the debtor.

Patent Leather Care…Patent leather shoes should be treated regularly with a silicone polish (see accessories) to prevent shoes from “sticking” when they touch.  The polish also helps keep leather shoes soft and supple.

Return Policy:  Most shoes, which are not worn or soiled, can be returned or exchanged within 30 days of purchase for a full refund with the exception of “special order fees”, “expediting fees”, and “shipping charges”.  The exception to this is stated below in the special order section.   Between 30 days and up to 90 days, an in-store credit will be given in the form of a gift certificate.  Toe To Toe will not be held responsible for lost or stolen gift certificates which must be presented at time of new purchase.  No returns are allowed beyond 90 days.  Items must be returned in the original packaging and in completely new condition.  (Please try shoes on carpet).  Please use the shipping box in which your shoes were shipped to you to make your return.  DO NOT SHIP BACK SHOES IN JUST THE MANUFACTURER’S SHOEBOX!  If you choose to do this, there will be a $15.00 restocking fee.  For your protection, please insure all returned goods.  We cannot give credit for shoes lost during shipping.  Also due to variations in foot shapes and girth, we cannot guarantee that a recommended size will fit.  NOTE:  Ladies shoes whose straps are cut are not returnable! 

Special Orders….American Classic brand shoes can be ordered in most leathers or fabrics available from that manufacturer for a $20.00 special order fee.  Special order fees are non-refundable.  At the time your order is placed, you may also be advised that your special order shoes are not returnable.  (Examples are unusual fabrics in a shoe, street soles, or two different size shoes.)  Please allow approximately 8-10 weeks for delivery of your order.  Special orders require full payment at the time of ordering.

Two Size Feet….We can accommodate you by ordering two different size shoes.  Please make sure of your size as these shoes are NOT returnable.  Special order fee of $25.00 applies.  Full payment is due at the time of order.

Street Shoes…Our shoes are so comfortable that frequently people want to wear them as street shoes.  You can wear them with suede soles until such time as they wear out, at which time your local shoe cobbler can replace the soles with street soles.  Otherwise American Classic brand shoes can be ordered with leather street soles for an additional $25.  However, these shoes are NOT RETURNABLE.  Street soles require full payment at the time of order.

Shipping and Handling Charges within the U.S…U.S. Postal Service priority mail is $12.00 for one pair and $3.00 for each additional pair within the U.S.  Please call for Canadian, overseas or expedited shipping fees which will be available at cost plus a small handling charge.  NOTE:  Shipping costs are subject to change.

Store and Telephone Hours (Eastern Standard Time)…Monday and Wednesday 10 a.m. – 7 p.m.;  Tuesday, Thursday, and Friday 12 p.m. to 6 p.m.  and Saturday 10 a.m. to 5 p.m.

Voice Mail will take your call if we are unavailable.  Please leave your name, area code and telephone number.  Your call will be returned as quickly as possible.  You can also reach us by e-mail at info@toetotoedance.com.  Appointments are necessary for ballroom and swing shoes, as we frequently travel to dance conventions with our shoes.   For information about our travel locations, please visit our calendar at www.toetotoedance.com.