Stupid USPS!!! I got directly to a human by pressing 0 once the automated service picked up. All employees on this sub are here of their own volition to talk to and interact with other employees and customers. 1. If necessary they can arrange a call back. terrible customer service. Tried calling another township PO to see if they could get me some info. Seriously. Sort of a brute-force attack on their system. Note: If you believe that your issue is primarily with your local post office, you can look up that office's number on the USPS.com website and call the office directly. Before finding this method, I would get hung up on constantly while trying to ask for a rep or pressing endless zeroes. So in order to resolve that issue, I needed to contact USPS and see what exactly is going on. That’s it! Contour Living is a registered trademark of Contour Products. I hate the 1800 ASK USPS tracking number system. I was just unlucky and didn’t get to wait in line for a rep., I was booted out of the system because of “high volume”. I will see your comment and accept it and update this post with how you got it to work. It worked!!!!!! When you call, you'll be connected to an automated voice menu. The person that programmed their telephone menu options did an amazing job of making everything circular, trapping you in their options without any means of escape, or to speak to a real human being. I am still waiting for call back but better than wait over one hour on the phone. how do i talk to a real person at usps? He then told me that the neiborhood carrier made the declaration that the address was vacant? How Do I Report a Missing Package to Usps? now waiting for 30minutes to speak to an agent. I’ve been trying to call them for a few days by now, and finally!!! (4/11). As the main menu is being given to you, press 6. It can take a while to receive a response, but customers report that they usually do hear back eventually from a customer service representative. You are awesome my friend! The one time I used USPS rather than UPS, these bozos lost my package. i did not wait to hear any options. and finally when it got to my city and was out for delivery they canceled it because of “hazardous weather” when everybody is driving here just fine even when it was snowing here. Tried it today, and it works! I ended up filing a complaint on the usps inspector general’s website on Saturday around 4pm. It says 24/7 but I guess that is only for the automated recording. Say “Representative” and you will be transferred to a rep. Oh, thank you! Let the voice go through the next set of options. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it. Beware. what is wrong with the system? Listen and wait for it to speak. Seriously, I think the people they hire at these call centers, while sometimes pleasant, have no ability to actually go outside of the strict and robotic procedure they are given. While the post office does have an Inspector General, this office should only be contacted if you suspect that there is a serious violation of post office policy or laws governing the delivery of mail. 2.-Let the voice go through all the options. It will ask for your zip. This was tested on 1/07/2017. Whole bunch of people must've read this post. Just state “help”. Then I simply said ‘Representative’ she then asked ‘You would like to speak with an agent?” and gave me a couple options to select from. Customers holding CAPS account can contact CAPS Service Center at 650-377-1334 or email ssmctas@email.usps.gov. I needed to press 0 about 12 times (I lost count) but then I waited for all of… 15 seconds. I was told that the carrier was continuing to deliver mail to a mailbox that cannot be opened and they had not scheduled a lock replacement at all. Thank you so much for the information! It connects you with a real person who will connect you with another real person if the problem isn’t fraud related. Please call back later and the call was terminated by the USPS. It worked! It will then ask you to be more specific, just say “help” again. USPS.com has changed and now will not display any relevant information or it’s actual current status… kinda weird because I can log into Amazon.com and see updated tracking status from there. I hope this will be helpful to anyone who is trying to get in touch with a real person as it did work for me. I searched and searched the site for simple answers to questions about “registered mail” and could find none. 5. Press 6. I could not get to a live person until I did this!! The automated voice did say all reps were busy, but that’s better than the crappy looping system they have. Less than a minute later the recording stated “no one is available at this time. It’s 1:20 on a FUCKING Tuesday afternoon. All on my own, I tried saying “carrier”, and they naturally tried redirecting me to the tracking department. At this list press 6 for ‘other options’ – Then press 4 for help with something else. Complete 3 pages and comments, hit submit, and I get a message telling me that the form could not be submitted, try again later. At this time, push the 0 (zero) button on your phone. Some issues may require a face-to-face meeting with an employee before they get resolved. After that, pick a random deity/cult, become the equivalent of said deity/cult’s pope, and then pray that you actually get some form of positive resolution.
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