Every month there’s a problem with my bill. I refused. What can be done about this? There is no one there. After several repeated calls to me and repeated threats, I have never been taken to court. https://www.linkedin.com/in/joel-orvis-979b1b. Ok fine, whatever, lets get this done. My phone bill this month should’ve been 302.56 plus tax, and surprisingly its 598.57 and that’s wit a 60.00 credit a representative gave me 2 day’s ago, their getting worse than Rogers maybe they should hire people qualified to do the job because costemers are the one’s who suffer with endless time on the phone “like our time is not worth money” I even got a cancelation number for my phone for my new provider, to keep my existing number!!! How can Bell keep asking me to repeat the issue and not document in a ticket? I have been extremely dissatisfied with the service I have received from Bell for the past four months as I have had to call Bell’s customer service every single month because I was over-charged on my bill. Well I AM FREE!!! Not even a year later it went up 10$ and just last month it went up another 10$ for no reason. The moderators in this community have set it to private. She got the same treatment – Bell called her back to try to talk her out of cancelling. K1R 7Z1, and also you can call in advance at 1 888 221 1687, Sick of dealing with Bell Canada and all the mistakes they ate making on my bill, before Christmas I got a 1700.00 phone bill 200.00 of that was equipment that I returned both receiver’s in the book but apparently they forgot to scan one of the receiver’s and billed me 200.00, I was talking to the five tv manager, upon checking the system realized they had both receiver’s gave me a confirmation #, but still it toke 2 months for the credit to get applied, so with that said In the month of February I paid, 1430.00$ and canceled my cell phone 2 time’s before the 28 of February my billing cycle my outstanding balance was 190.00,they where charging me 115.00 and that with 11.99 for goggle play I haven’t gone on goggle play for 5 months since call of duty came out… My new provider is changing me 53.00 a month for the same thing bell was charging me. The internet technician phoned and said he was sure we could NOT get wifi but he would come and check. The he gave me a cell number that was linked to this supposedly Bell Mobility. Somehow Bell is an embarrassment to everything that we paid for through their monopoly for the first 50 years. At Bell, we strive to provide outstanding customer service every day, but we realize that there’s always room for improvement. I confirmed my payment without a change of service will stay the same for 3 years and only have 2 year contract to which I am told yes. Who would be the person who runs this show? Bell marketer called me to promote bundling my phone and internet services to save me money and have only one statement per month with both services on it. It’s a mistake to assume I need their acceptance, and it’s irrelevant that they think of my problem as bullshit or not. M troubling from one month for replacement device but m still waiting actually I lost my device somewhere but I have a insurance on that phone so I claim on that so they send my new iPhone but it was some mike /audio problem then I again call back for replacement device bell send my another one after that it again has problem with touch so I claim again like why u send my fault devices so they said ok Why while investigate and then they said they don’t have iPhone 7 so they send my another device but now that device is not available in stock I m waiting from 3weeks it’s really upset …. My last resort is to also go to the Competition Bureau and complain to them about his Bait and Switch scheme. I was told that was not an option. WORST company EVER! they will LIE to your face and tell you TOO bad nothing can be done about it now, there is NO such discount in the first place. If our Customer Service representative is unable to help you to your satisfaction, don't hesitate to ask to speak to a supervisor. I will NEVER own another BELL product again. I in turn I talk to the second accounts recievable person and before I talk to him I let him know I do not have patience of stupid people or people who act unreasonable, he kept on interrupting me when I tried to explain why I could pay at this time but I was going to commit a date I knew there was no issue, he in turn hung up me for no reason, finally third time a charm I got a person who could speak and understand English perfectly and I was able to commit to a date that was satisfactory of them. these guys can’t even type your name properly on your account without a typo or spelling error ! Blood pressure goes up even thinking about calling them. It … When I said “so you are confirming that you are sending a digging/tunneling crew” she hesitated and then said “yes”. I have a second box so I pay 106 a month. Bell Mobility: 1 800 667-0123Bell Internet: area code + 310-SURF (7873)Bell TV: 1 888 SKY-DISH (759-3474)Bell home phone service: area code + 310-BELL (2355)For more options, visit: bell.ca/contactus. The customer spent several hours on the phone trying to escalate complaint to Bell, more than one week on e-mail conversation (both methods no luck). Max: As mentioned earlier, we will not make any changes to a customers account without their permission. I was promised that my bill would be reduced to $92.80 a month after our huge increase to $138.25 in November of 2017 due to the promotion that was on for the unlimited internet that went up on November 7, 2017. Plus the National Security Threat this opposes to us. Process engineering in the service management context adheres to this core understanding, and places timely request resolution and expectation management at the heart of the customer experience... in Bells case imagine a flow chart that just has a bunch of squiggly lines leading nowhere. Press J to jump to the feed. Long story short, for 5 years they have been trying to get me to pay for several months of post-cancellation internet service when I was using my cell phone for wifi. The browser version you are using appears to be out of date. Write to orillia36@yahoo.ca as soon as possible so we can get this thing moving forward as quickly as possible. The higher you go … As it turns out, the Bell Mobility past due account is for the IPAD. They have work to do for people who go through the processes. I have been promised by several people at Bell lowered amounts that I am not being billed for and this is dishonesty on Bell’s part. Relative to the monster that is Bell, it’s not that meaningful of a title. I am now investigating cancelling my Bell service that includes internet & Bell mobility & the cost saving is substantial. Please get back to me ASAP…. I’m willing to do the leg work if you’re willing to provide me with your issues….. Paul Cummings – Victoria Harbour, ON. Customer: It is the same question above. Mediocrity shouldn’t be tolerated when it costs money and time from my family. These people are either liars or totally incompetent. How to self clear shipment at CBSA and avoid UPS brokerage fee, Anti-competitive Enercare Rental Water Heater Business Scheme in Ontario, UPS/FedEx Brokerage Fee – avoid scam (Canada). No, I don’t think that line of thinking is correct, largely because it lacks anything factual and defends something that is not worth defending. They offered me and begged me to give Bell a chance and for that they would give me all three services, internet, Fibe TV and Fibe internet for $75.90 plus HST per month for the next two years. He told me to call in if my bill was different from what he told me. They are crooks. It’s as simple as this: they failed to do as they promised, and it had negative effects that as a customer I don’t deserve. I have been a very loyal customer with BELL for a long time, but getting very fed up with everything. Max: Is there anything else I can help you with today? You need to go over their heads. Then I called back and asked another representative what the total cost would be if I cancelled my satellite service. I have the bundle with basic phone line, Internet and basic TV for 110$ a month. I asked to have my old number reconnected that I was told was not possible, it would take 2 days to do that as well. Thank you for waiting. Max: I further realize that the standard rebate you are entitled to under our Terms of Service does not fully address the inconvenience and personal loss to you. Rep tried to talk me out of cancelling. Max: Yes. I spent an hour on the phone will Bell to hear that the “technician had mis-coded the work order”. In addition, Promotions are also an issue. Residential services.
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