I puchased some shoes in July 2019. Read honest and unbiased product reviews from our users. There's a problem loading this menu right now. Beautiful shoes. Woeful dreadful quality and worse post sales service. Appalling. There are better manufacturers out there that are happy to take your business. Don’t be put off by the ‘posh’ decor this is a great brand, for all ages, very trendy and great selection (they also have accessories for shoes, wallets and even some rather nice EDT’s. Frustrating and disappointing quality and service from both Grenson and Browns. On this occasion I ordered online for the 1st time. Customer service were extremely helpful and as the factory is currently closed gave me a voucher for a new pair! I recommend staying away and purchasing from other brands.They do not stand behind their own products and that should say a lot. Leave this blank if you'd like to publish your review anonymously. Currently £120 out of pocket and wondering if i’ll ever get anywhere. Grenson voids the warranty if you have aftermarket additions and blames the cobbler. Still, as of this morning the 11th December 2019,they have failed to answer my request for a refund.. What is wrong with this company. I sent in a pair of boots that had holes in the sole, a worn out heel and scuffs to the uppers.I spent £110 and baisically got a brand new pair of boots back. I asked the Sales assistant if there were any further reductions to which he promptly replied No to my cheeky question. The quality is excellent, they look great and best of all, they’re made in England - and you can tell! But I think I will stick with loake from now on.. This store is very small but there is a decent selection and the staff was very knowledgeable. I particularly like the triple welted Fred brogues (G ONE) and the Spike boots. Ridiculous. Won't even offer to send eyelets because the shoes, where the retailer said they are made in Britain, according to Grenson, are not made at their UK factory. * One or more of these files was not uploaded due to an invalid file type.
We need your email address to verify that your review is genuine. You can still see all customer reviews for the product. Even then, they didn't offer any support or refund of courier charge.
Would you like to add a photos or videos? Your recently viewed items and featured recommendations, Select the department you want to search in, I have worn this shoe once and I got tones of compliments from friends, Reviewed in the United States on June 2, 2020. I'm amazed a company like Grensons doesn't offer any contact details.. Let alone any customer satisfaction. https://www.amazon.com/grenson-shoes-men/s?k=grenson+shoes+for+men I paid a further £50.I woke up the following morning to an email stating the same shoe had been reduced by this same amount!I am very disappointed by the whole experience and with a choice of great independent retailers and other quality Shoe brands in Jermyn Street etc.
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