If you’re shipping over 68kg per piece you will need to speak to our specialist freight team, they are available Monday to Friday from 08:30 to 17:00. Packaging, freight, insurance and other costs. Incomplete, incorrect and inaccurate content descriptions or lack of a comprehensive proof of payment or supporting documents may result in clearance delays. What is the intended use for this/these item(s)? Our team is available Monday to Friday from 07:30 to 19:30. For commercial transactions, a supplier/sales invoice for goods accompanied with proof of payment is required. Customs and clearance delays occur for various reasons. A common frustration with shipping delays is there is nothing you can do but wait. Once this information is received, and on file, future shipments will be covered. Do not underestimate the requirements. Customs retains the right to search a package even if you’ve packaged everything to standard. Clearance delay is when a package is held up at customs or the border. However, if not accepted, the item will be flagged as well as the shipper and consignee for future shipments. Shippers must provide their carrier with their Power of Attorney, importer and bond information before the shipment arrives. This includes regions and recipients that are off limits for shipments. If you are sending computer parts, make sure you include those words along with the serial number of the components, model, and brand name. You decide to choose the same-day shipping option. Our team is available Monday to Friday from 08:00 to 18:00 and Saturday from 08:00 to 12:00. False value or quantity. If you are transporting your shipments with FedEx, please complete and sign the required forms to authorize Federal Express Cayman Limited to act on your behalf: Please provide the following documents, along with the completed and signed forms, based on the type of trader/importer: Submit the completed forms and documents requested above via email to gcma-clearance@fedex.com to avoid clearance delays. Monday-Friday from 8:00am to 18:00pmAnd Saturday 8:00am to 12:00pm. Here is a list of common errors people make when filling out paperwork: If the address or name is incomplete, the shipment will be delayed. The value will be used to assess duties and taxes. Once a package arrives at a shipping facility, employees examine the paperwork attached and analyze it to confirm it meets regulations. Get exclusive benefits when you open a FedEx account. If these taxes are payable on your delivery, it will be held at customers until the outstanding balance has been paid in full. Otherwise, you will find yourself involved in a clearance delay. Clearance Delay, or “Package available for clearance” means the package was held for examination and assessment by customs. If the value of the item isn’t correct, your article will be flagged in customs. We recommend using one of the following browsers for an optimal website experience. Two steel springs for woodworking machine, One menâs knitted sweater (100% cotton) â unsolicited gift, 200cm x 400cm nylon carpet sample for demonstration. Sometimes, Customs conducts random exams. CBC requires all traders/importers to register in the Customs Trader Registration System. This way, it will arrive on time for her, and you won’t be in any hot water. / Exact itemized quantity, Which material(s) is/are the item(s) made of? Make sure you don’t miss a single item on the form. FedEx aims to resolve held packages as soon as is possible. They will arrange for the taxes to be covered so the delivery will be released. Provide a complete summary of all items. The Customs clearance process begins with the content description on the International Air Waybill. If you go online and note that your package is marked ‘clearance delay’ contact the service that shipped it. This is not good for companies who need to send items for same-day delivery. We have updated our list of supported web browsers. Understanding Oversized Shipping: What Is Considered Oversized? cotton, metal, plastic, wood. The carrier must report who is importing the goods and identify what is being imported. A complete description must answer the following questions. There can be a number of reasons why packages are delayed during the clearance process: Missing information on accompanying paperwork; Verification of clearance procedure required securing import duty and VAT; Gaining representation permission; A request to hold goods pending importer instructions Research and find out what you need to ship internationally. This is the most common reason for delays in shipping. What Is Clearance Delay and What Can You Do About It? All additional Customs paperwork must be properly completed and include the following information: CBC requires the completion and submission of an authorization form in order for FedEx Express to act on your behalf in the clearance process of packages transported by FedEx. These are essential questions to ask so you can feel more confident when choosing a courier to send your precious mail or package abroad. Some of these shipments are held due to poor content descriptions such as âsamples,â âpartsâ and âpromotional materials.â Others are held because the description states âsee Commercial Invoice,â no description has been given at all, or proof of payment is insufficient. / Composition i.e. Shipment documents are incomplete. If you are, stay up to date with the changing regulations. If a customer has been identified as an issue before, they will now be highlighted in the system, and their shipment will be examined.
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