2âType of patients the application serves. We would like to show you a description here but the site won’t allow us. There are two icons that lead to the same function âstarting the telemedicine consultationâ. permission is required to reuse all or part of the article published by MDPI, including figures and tables. interesting to authors, or important in this field. Sulaiman Alhabibâ app (, Several telemedicine apps have been developed in Saudi Arabia ranging from free to paid services in response to the pandemic. Abelson, J.; Li, K.; Wilson, G.; Shields, K.; Schneider, C.; Boesveld, S. Supporting quality public and patient engagement in health system organizations: Development and usability testing of the Public and Patient Engagement Evaluation Tool. â Waiting time is only displayed before entering the consultation session room reflecting the time the user gets access to the room. On the technical support page, the license number of some staff indicates â000â or other numbers. ; Idri, A.; Toval, A. Empirical Studies on Usability of mHealth Apps: A Systematic Literature Review. Format—whether the guidelines are formatted as free text, tables, if-then statements, critical pathways, decision paths, or algorithms.. Intended users—whether they are intended for practitioners, patients, or others.. When talking with her therapist, she notes that this has been her biggest concern lately. Hasil pengolahan nilai severity rating. those of the individual authors and contributors and not of the publisher and the editor(s). The authors thank King Saud University for their scientific support. Heuristic Evaluation. ... Heuristic evaluation assesses whether each dialogue element follows established heuristics. In a heuristic evaluation, usability experts review your siteâs interface and compare it against accepted usability principles. Methods: We screened ten mHealth apps published by the National Digital Transformation Unit and selected three telemedicine apps: (1) governmental “Seha”, This is an open access article distributed under the, Note that from the first issue of 2016, MDPI journals use article numbers instead of page numbers. User may not comprehend the meaning of âinstant consultationâ vs. âspecialized consultationâ and âfind a doctorâ vs. âinstant consultationâ vs. âspecialized consultationâ in a tele-consultation setting. All articles published by MDPI are made immediately available worldwide under an open access license. The study aims to apply the HAZOP methodology in process and safety operations in the oil production industry. Avoid using â000â and clearly indicate if the license number does not apply to certain staff. * The list of apps included in the NTD document may have since been updated to include more apps. Find support for a specific problem in the support section of our website. 1980, 1992b) is one of the most frequently used measures in substance abuse treatment and outcome evaluation; it is widely used as an intake evaluation form to aid in identifying areas in need of treatment and as a multidimensional measure of treatment outcome. The identification of tasks helped us categorize usability issues into structured locations, which could potentially be used for future studies focusing on performing a cognitive walkthrough as a usability evaluation method [, Our study has several limitations. The name of specialty may be removed since it is indicated under the main screen heading. Subscribe to receive issue release notifications and newsletters from MDPI journals, You can make submissions to other journals. Healthcare. Designing Telemedicine Systems for Geriatric Patients: A Review of the Usability Studies. The coronavirus disease 2019 (COVID-19) pandemic has impacted the use of telemedicine application (apps), which has seen an uprise. Available online: Saudi Food and Drug Authority. Our global writing staff includes experienced ENL & ESL academic writers in a variety of disciplines. Add real-time updates indicating the available clinics (currently online) vs. unavailable clinics (offline) and provide a message to the user indicating what to do in case he/she chooses an unavailable clinic. The Feature Paper can be either an original research article, a substantial novel research study that often involves We use cookies on our website to ensure you get the best experience. A new Ensemble Empirical Mode Decomposition (EEMD) is presented. The model uses the information search, alternative evaluation, and purchase decision stages from the classical EBM model. ; Jiang, S.; Chen, B.; Cui, F.; He, X.; Zhao, J.; Wang, X. This study evaluated the usability of the user interface design of telemedicine apps deployed during the COVID-19 pandemic in Saudi Arabia. This method helped highlight positive features as well as classify usability issues, which may potentially assist the appsâ developers in resolving issues in future updates. ; Alharthi, S.; Alguwaihes, A.M.; Al-Khalifah, R.; Alfadda, A. Nilai severity rating Severity ratingtertinggi yaitu terdapat pada aspek fleksibilitas dan efisiensi penggunaan dengan nilai severity rating sebesar 1,15. https://doi.org/10.3390/healthcare9111574, Aldekhyyel RN, Almulhem JA, Binkheder S. Usability of Telemedicine Mobile Applications during COVID-19 in Saudi Arabia: A Heuristic Evaluation of Patient User Interfaces. Rabuñal, R.; Suarez-Gil, R.; Golpe, R.; MartÃnez-GarcÃa, M.; Gómez-Méndez, R.; Romay-Lema, E.; Pérez-López, A.; RodrÃguez-Ãlvarez, A.; Bal-Alvaredo, M. Usefulness of a Telemedicine Tool TELEA in the Management of the COVID-19 Pandemic. This study evaluated the usability of the user interface design of telemedicine apps deployed during the COVID-19 pandemic in Saudi Arabia. Adding a separate accessible page outlining user instruction on how to use the app and access the telemedicine service is vital in enhancing the overall user experience [, Third, the rapid deployment of telemedicine apps in anticipation of a surge in COVID-19 cases may explain why we found most of the identified issues categorized as major problems and four out of seven catastrophic usability issues in âDr. Academia.edu is a platform for academics to share research papers. We also used a standardized severity rating score for each issue we identified based on the 10 heuristics items. The statements, opinions and data contained in the journals are solely Dissertations & Theses from 2019. ; Gusdorf, R.E. Wharton, C.; Rieman, J.; Lewis, C.; Polson, P. The cognitive walkthrough method: A practitionerâs guide. paper provides an outlook on future directions of research or possible applications. Min-Jee is currently very concerned about a recent increase in fighting among her family members. Methods: We screened ten mHealth apps published by the National Digital Transformation Unit and selected three telemedicine apps: (1) governmental âSehaâ, The coronavirus disease 2019 (COVID-19) pandemic has negatively impacted the world on different dimensions. Sulaiman Alhabibâ app was the only app in our study linked to a hospital medical record system. Found inside – Page 257Finally, the comparison of test execution with Nielsen heuristics in contrast to newly designed heuristics allows the measurement of their effectiveness [S18, S23, S24 & S32]. 4. Qualification methods: The use of Nielsen severity rating ... A heuristic evaluation should not replace usability testing. These apps may not have represented the most used apps by the public during the time of our study. This is unclear to the user if it is not applicable, or the license number is not updated. From isolation to coordination: How can telemedicine help combat the COVID-19 outbreak? This is so that project managers and design teams can organize their backlog based on the severity rating assigned to each issue. (This article belongs to the Special Issue, The coronavirus disease 2019 (COVID-19) pandemic has impacted the use of telemedicine application (apps), which has seen an uprise. The MCMI has many advantages over its main competitor, the MMPI-2. This study evaluated the usability of the user interface design of telemedicine apps deployed during the COVID-19 pandemic in Saudi Arabia. Found inside – Page 32So instead of using heuristic evaluation as an end evaluation technique, we embedded it into the very body of the development process. The target audience for the ... given a severity rating scale. Severity Scale 0) I don't agree that ... The importance of documentation in a patientâs record has clearly been outlined in one of the provisions of the Saudi telemedicine regulations [, Second, there was a slight difference between the usability issues identified during both evaluations based on the pandemic timeline. ; Hejlesen, O.K. Each of us then installed the three apps on our personal mobile phones (iPhone 11) and registered to access the apps. There is no specific icon that represents âhelpâ. A new Ensemble Empirical Mode Decomposition (EEMD) is presented. published in the various research areas of the journal. She has over 20 research publications and has received several awards for her research work, including the Martin Epstein Award in 2016 by the American Medical Informatics Association (AMIA) and the Healthcare Information and Management Systems Society (HIMSS) Scholarship Award, Minnesota Chapter in 2018. Krishnan, Ankita (2019) Understanding Autism Spectrum Disorder Through a Cultural Lens: Perspectives, Stigma, and Cultural Values among Asians . Our global writing staff includes experienced ENL & ESL academic writers in a variety of disciplines. All articles published by MDPI are made immediately available worldwide under an open access license. We evaluated three telemedicine apps used in Saudi Arabia using a heuristic evaluation method with a focus on understanding the usability issues in the apps user interface during COVID-19. Found inside – Page 89Please circle the overall severity rating for this usability factor: 0 1 2 3 4 Heursitic Specific considerations for the "visibility heuristic" Expert evaluation and comments (in italics) Rating of severity of violations No Usability ... The app provides a variety of services for the hospitalsâ patients and is integrated with their medical record system. Differentiate between both icons by creating pages that reflect the functionality of the standard icon. Dr. Aldekhyyel’s research interests include leadership in healthcare, the evaluation of consumer engagement systems, mhealth and exploring the use of social media and patient generated health data for research purposes. ; Canedo, E.D. Please rate each usability heuristics item based on your inspection. 3âIs there a limit to the number of consultations with the healthcare provider per month? After the user has chosen a time, the app displays a message to the user to logs in. â How to access the telemedicine service from the home page is unclear to the user, i.e., what is the difference between the live care icon and the request appointment icon. Provide users with ongoing access to help through an icon or tab placed in the chat room and/or in the home screen as user instructions. Nielsen, J.; Landauer, T.K. Feature Research has shown that children with special health care needs (CSHCN) are often accompanied by substantial unmet health care needs (UHCNs). CBAHI. Help users recognize, diagnose, and recover from errors. It also explored changes to the appsâ usability based on the pandemic timeline. In. Tabel 2. Found inside – Page 500For the heuristic evaluation of a domain-specific application, it would be unreasonable to refuse to answer the evaluators ... Severity of a Usability Problem Severity ratings can be used to allocate the most resources to fix the most ... https://doi.org/10.3390/healthcare9111574, Aldekhyyel, Raniah N., Jwaher A. Almulhem, and Samar Binkheder. We would like to show you a description here but the site wonât allow us. MDPI stays neutral with regard to jurisdictional claims in published maps and institutional affiliations. The statements, opinions and data contained in the journal, © 1996-2021 MDPI (Basel, Switzerland) unless otherwise stated. â On the âsearch for doctorâ screenâ the user may not recall what each doctor specialty icon on the left panel represents and the user may need to click on each icon to read the labels presented on the right panel. progress in the field that systematically reviews the most exciting advances in scientific literature. ; Bajaber, A.S.; Mubaraki, M.A. Heuristic evaluations were introduced by Nielsen and Molich in 1990 in the influential paper âHeuristic Evaluation of User Interfacesâ and later assembled as part of a book (Nielsen 1994). Found inside – Page 300Sample problemsfound in the heuristic evaluation Heuristic (usability standard) Severity rating (0 = no problem; 5 = major problem) Comments about usability Does it clearly show ifthere are no query results? 4 Showsa 0but should havea ... No special Help us to further improve by taking part in this short 5 minute survey, Burnout, Attachment and Mentalization in Nursing Students and Nurse Professionals, The Role of Vitamin E in Slowing Down Mild Cognitive Impairment: A Narrative Review, The Vaccination Process against the COVID-19: Opportunities, Problems and, https://doi.org/10.3390/healthcare9111574, The Impact of Mobile Technology in the Battle against COVID-19: Successes and Failures, https://www.moh.gov.sa/en/Support/Pages/MobileApp.aspx, https://www.mckinsey.com/industries/healthcare-systems-and-services/our-insights/telehealth-a-quarter-trillion-dollar-post-covid-19-reality, https://www.iso.org/obp/ui/#iso:std:iso:ts:20282:-2:ed-2:v1:en, https://www.vision2030.gov.sa/v2030/vrps/ntp/, https://www.cchi.gov.sa/en/Pages/default.aspx, https://www.moh.gov.sa/en/Ministry/MediaCenter/News/Pages/News-2020-03-02-002.aspx, https://www.my.gov.sa/wps/portal/snp/aboutksa/digitaltransformation, https://nhic.gov.sa/en/Initiatives/Documents/TheGoverningRulesOfTelehealthEnglishEstablishingRules.pdf, https://hmg.com/en/About-us/History/Pages/projects.aspx, https://www.google.com/intl/en-GB/forms/about/, https://www.ncbi.nlm.nih.gov/books/NBK126701/, https://www.moh.gov.sa/en/eServices/Licences/Pages/default.aspx, https://www.citc.gov.sa/ar/Pages/default.aspx, https://www.scfhs.org.sa/en/eservices/Practitioners/Pages/TELE-MEDICINE.aspx, https://nhic.gov.sa/en/Initiatives/Documents/Saudi%20Arabia%20Telemedicine%20Policy.pdf, https://nhic.gov.sa/en/Pages/default.aspx, https://www.colorado.edu/ics/sites/default/files/attached-files/93-07.pdf, https://creativecommons.org/licenses/by/4.0/.
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